Terms & Conditions

1.ABOUT US

1.1 We are Solomon Global Limited trading as Buy Bullion, a company registered in England and Wales under company number 12997935. Our registered office is at 114a Cromwell Road, London, England, SW7 4AG.
1.2 We own and control the website at www.buy-bullion.co.uk.

2.HOW TO CONTACT US

You can contact us by sending an email to [email protected] or calling us on 0800 368 9145.

3.THESE TERMS

3.1 These terms and conditions of business (“Terms”) apply when you buy or sell any goods with us or use any of our services. Please read these Terms carefully before you place any orders, as they set out important information about your and our rights and obligations. Please note that you must agree to these Terms before you place your order with us.
3.2 Any reference to ‘we’, ‘us’ or ‘our’ in these Terms is to Solomon Global Limited, and any reference to ‘you’ or ‘your’ is to the person placing an order with us.
3.3 You must be at least 18 years old to place an order with us.

4.Please Note

4.1We draw your attention to the fact that you have no right to cancel an order for precious metals from us. Further information is set out at clause 11: ‘Cancellation Rights’ below.
4.2We do not provide financial, tax or investment advice, either generally or within the meaning of the Regulated Activities Order 2001 as amended, and are not authorised or regulated by the Financial Conduct Authority, the UK financial services regulator. We cannot provide advice on any potential tax implications of purchasing goods from us. You must seek or rely on your own, independent, financial, tax and/or accounting advisors in respect of these matters.

BUYING PRECIOUS METALS FROM US

The following clauses 5 to 15 apply in respect of precious metals sold by us.

5.ORDERS

5.1 Please check your order carefully and correct any errors before you confirm your acceptance of it.
5.2 After you place your order, we will acknowledge it by sending you an acknowledgment email or letter to let you know that we have received your order. This does not mean that your order has been accepted by us. Your order is an offer to buy goods from us on these Terms.
5.3 Acceptance of your order by us takes place when we send you an order confirmation either by email or letter, at which point a legally binding contract is formed between you and us on these terms.
5.4 If we do not accept your order, for example because we have been unable to pre-authorise the payment, the goods are unavailable, you are under 18, or there has been a mistake regarding the pricing or description of the goods, we will contact you using the details you provided when you placed your order. We have the right to reject any order for any reason.

6.AVAILABILITY

All orders are subject to availability. We cannot guarantee that any product will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop selling certain goods. If this happens and it affects your order, we will notify you using the contact details you have given us, cancel your order and provide you with a full refund (including any delivery costs) if payment has already been taken.

7.MAKING CHANGES TO YOUR ORDER

If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.

8.PRODUCT DESCRIPTIONS

8.1 Descriptions of our goods are set out on our website and in our brochure.
8.2 Please read the product description carefully. Pictures and images of the goods or their packaging on our website and in our brochure are for illustration purposes only. Your goods and their packaging may vary slightly from those pictures or images.

9.PRICES

9.1 Prices for our goods are set out on our website or as communicated over the phone or email. All prices are in pounds sterling (£)(GBP) and exclude delivery charges and any applicable customs duties or import taxes. The prices displayed are subject to change based on the fluctuating price of metals. The actual price of the goods, information on delivery options and their costs will be communicated before we confirm your order.
9.2 Prices for our goods and delivery charges may change at any time. Except as set out in clause 9.3 below, such changes will not affect existing orders.
9.3 If there has been an error on the website or as otherwise communicated to you regarding the pricing of any of our goods and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by the contact details we have for you.

10.PAYMENT

10.1 We accept payment by card or bank transfer. We will usually take payment from your card when your order is ready for dispatch but it may be necessary to take payment prior to dispatch, such as where the precious metal needs to be graded. If the payment is unsuccessful, we will try to contact you using the contact details you provided when you placed your order. If we are unable to contact you, we will cancel your order (for which a cancellation fee may be payable) and notify you using the contact details you provided us.
10.2 For payment by bank transfer, please send funds to the bank account detailed on your order confirmation. We only accept payments from accounts held in your name. All bank transfer payments must be received within the timeframe set out in your order confirmation. If the transfer is not received within this timeframe, we will try to contact you using the contact details you provided when you placed your order. If we are unable to contact you, we will cancel your order and notify you using the contact details you provided us.

11.CANCELLATION RIGHTS

11.1 There is no statutory right to cancel an order for precious metals from us due to the fluctuation in prices of precious metals (as set out in section 28 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
11.2 If you do wish to cancel your order prior to your goods being dispatched or when your goods are pre-ordered but are not yet available, you will be required to pay a charge that is reflective of any costs incurred including but not limited to time and/or labour costs or any losses resulting from market fluctuation (from the point at which you placed the order to the point of cancellation).

12.MONEY LAUNDERING AND ID REQUIREMENTS

We may require proof of identity from you in order for us to comply with certain laws and regulations. We will always require proof of identity for orders over £5,000. As standard we require a certified copy of your photographic ID and a copy of a recent utility bill, bank statement or document issued from an entity which can verify your address, dated within 3 months. If you do not supply the documents we require for our compliance purposes on our request, we will have the right to cancel your order. We will input your details through an online ID verification system that will verify your identity.

13.DELIVERY

13.1 We will deliver your order to the address specified by you when you placed your order. The delivery address must match your billing address.
13.2 Please examine the goods as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.
13.3 Once your order has been delivered to your address or in accordance with the delivery instructions you provided to us, the risk in the goods passes to you and the goods are classed as having been ‘delivered’. This means that you are responsible for the goods and we are not liable to you if the goods are stolen or damaged after they have been delivered to you. This does not affect your legal rights if the goods are faulty or misdescribed. Ownership of the goods passes to you once you have paid for them in full.
13.4 We will give you information on delivery options and costs before we confirm your order. You will be given available delivery options to choose from when you place your order.
13.5 Your order will be delivered on the selected delivery date or within the delivery period specified, depending on the delivery option you chose when you placed your order.
13.6 Any delivery dates stated during the order process, or in your order acknowledgment or shipping confirmation emails, are estimates only, unless we have agreed a specific delivery date with you.
13.7 We will do all that we reasonably can to deliver your order within the delivery period or on the delivery date agreed with you. If your delivery is delayed, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur if delivery is delayed because of circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delays).

14.FAULTY GOODS

14.1 The goods that we provide to you must be as described, fit for purpose and of satisfactory quality. We are under a legal duty to supply goods that conform with our contract with you.
14.2 If the product you receive is faulty and you inform us of this as soon as reasonably possible following receipt, you are entitled to an immediate refund.

15.IMPORT TAXES AND FEES

Where you are based outside the UK, you are responsible for paying any import taxes, duties or fees requested by the relevant authority in relation to your order. We are not responsible for any taxes, duties or fees applied to our goods after they leave the UK. Please contact your local customs office and ensure you are aware of any fees which may apply to importing your order before you place your order.

BUY BACK – SELLING THE PRECIOUS METALS BACK TO US

The following clauses 16 to 19 apply when you are selling the precious metals back to us.

16.CONTRACT

16.1 You can contact us by phone or email to offer us to buy back the goods you have purchased from us.
16.2 After you submit your buy back request, we will acknowledge it by sending you an acknowledgment email or letter to let you know that we have received your request. This does not mean that your request has been accepted by us.
16.3 Acceptance of your request to sell the goods to us takes place when we receive your goods, at which point a legally binding contract is formed between you and us on these Terms. We will contact you to let you know once we have received your goods.

17.PRICES

The value of your precious metal goods will fluctuate and may be lower than the price for which you purchased them from us. We will confirm the prices we will pay for your goods on acceptance of your offer. We will send you confirmation of the offer price by email or letter to the contact details you provide. The price we will pay is subject to receiving the goods as expected in the condition communicated.

18.PACKAGING AND DELIVERY

18.1 Please send the goods we have agreed to buy back to the address that we confirm at the point we accept your offer.
18.2 You are responsible for ensuring the goods arrive at our premises and arrive in good condition. Please use suitable protective packaging. We recommend using an insured delivery service. We will not be responsible for buy back goods which do not arrive at our premises or arrive damaged.

19.PAYMENT

We will inspect any goods received at our premises. Subject to the goods being received as expected, in terms of quantity, quality or otherwise, we will send you payment.

OUR STORAGE SERVICES

The following clauses 20 to 21 apply in respect of our storage services.

20.STORAGE SERVICES

20.1 We encourage all customers to receive their goods at home and to store their goods safely in a secure storage device or to organise for the storage of the goods at an independent storage facility.
20.2 However, at your request, or if you fail to take delivery of the goods or to organise for the independent storage of them, we will store the goods for you.
20.3 The cost of our storage services will be made available to you and all payments of our storage costs are due every six months in arrears.
20.4 If, at the point at which you would like some or all of your goods sent to you from our storage facility, you have storage costs outstanding, we will hold back the goods that are the same (or near to) the value of the storage costs outstanding and once all outstanding costs have been settled, the remaining goods will be returned to you.

21.CANCELLATION RIGHTS FOR OUR STORAGE SERVICES

21.1 You have 14 days from the date of the order confirmation for our storage services to cancel your order.
21.2 If you request for us to start providing our storage services during the 14-day cancellation period and we agree to do so, you will be required to pay for the storage services provided up to the time you told us that you want to cancel.
21.3 To cancel your order for our storage services, please email us at [email protected] or call us on 0800 368 9145. You can also use the cancellation form available at the bottom of these Terms. To help us process your cancellation more quickly, please have your order number ready or include it in the email or cancellation form you send to us.
21.4 We will provide you with a refund as soon as possible and no later than 14 days after the day on which you told us that you want to cancel. If services have been provided during the cancellation period at your request, we will make deductions from any refund due to you as explained in clause 21.2 above.
21.5 We will issue your refund to the same payment method you used when you placed your order.

ALL OUR GOODS AND SERVICES

The following clauses 22 to 27 apply to all goods and services sold by us.

22.EVENTS BEYOND OUR CONTROL

We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control.

23.OUR LIABILITY TO YOU

23.1 If we breach these Terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
23.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
23.3 Nothing in these Terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

24.YOUR INFORMATION

Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what information we collect and hold about you, and how we collect, store, use and share such information.

25.COMPLAINTS

If you are unhappy with us or the goods you ordered, please contact us at [email protected] If we cannot resolve your complaint or you are unhappy with the outcome, you may want to submit your complaint for Alternative Dispute Resolution (ADR). If you do not wish to use ADR or are unhappy with the outcome of ADR, you can still bring court proceedings.

26.GOVERNING LAW AND JURISDICTION

26.1 The laws of England and Wales apply to these Terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
26.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

27.GENERAL TERMS

27.1 No one other than us or you has any right to enforce any of these Terms.
27.2 You are not allowed to transfer your rights under these Terms to anyone without our prior written consent. We may transfer our rights under these Terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
27.3 If any provision of these Terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these Terms will not be affected.
27.4 If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

Model cancellation form

To Solomon Global Limited t/a Buy Bullion at 114a Cromwell Road, London, England, SW7 4AG or [email protected]
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date :
[*] Delete as appropriate