1.1 We are Solomon Global Limited trading as Buy Bullion, a company registered in England and Wales under company number 12997935. Our registered office is at 114a Cromwell Road, London, England, SW7 4AG.
1.2 We own and control the website at www.buy-bullion.co.uk.
2.HOW TO CONTACT US
3.1 These terms and conditions of business (“Terms”) apply when you buy or sell any goods with us or use any of our services. Please read these Terms carefully before you place any orders, as they set out important information about your and our rights and obligations. Please note that you must agree to these Terms before you place your order with us.
3.2 Any reference to ‘we’, ‘us’ or ‘our’ in these Terms is to Solomon Global Limited, and any reference to ‘you’ or ‘your’ is to the person placing an order with us.
3.3 You must be at least 18 years old to place an order with us.
4.1We draw your attention to the fact that you have no right to cancel an order for precious metals from us. Further information is set out at clause 11: ‘Cancellation Rights’ below.
4.2We do not provide financial, tax or investment advice, either generally or within the meaning of the Regulated Activities Order 2001 as amended, and are not authorised or regulated by the Financial Conduct Authority, the UK financial services regulator. We cannot provide advice on any potential tax implications of purchasing goods from us. You must seek or rely on your own, independent, financial, tax and/or accounting advisors in respect of these matters.
BUYING PRECIOUS METALS FROM US
The following clauses 5 to 15 apply in respect of precious metals sold by us.
5.1 Please check your order carefully and correct any errors before you confirm your acceptance of it.
5.2 After you place your order, we will acknowledge it by sending you an acknowledgment email or letter to let you know that we have received your order. This does not mean that your order has been accepted by us. Your order is an offer to buy goods from us on these Terms.
5.3 Acceptance of your order by us takes place when we send you an order confirmation either by email or letter, at which point a legally binding contract is formed between you and us on these terms.
5.4 If we do not accept your order, for example because we have been unable to pre-authorise the payment, the goods are unavailable, you are under 18, or there has been a mistake regarding the pricing or description of the goods, we will contact you using the details you provided when you placed your order. We have the right to reject any order for any reason.
All orders are subject to availability. We cannot guarantee that any product will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop selling certain goods. If this happens and it affects your order, we will notify you using the contact details you have given us, cancel your order and provide you with a full refund (including any delivery costs) if payment has already been taken.
7.MAKING CHANGES TO YOUR ORDER
If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.
8.1 Descriptions of our goods are set out on our website and in our brochure.
8.2 Please read the product description carefully. Pictures and images of the goods or their packaging on our website and in our brochure are for illustration purposes only. Your goods and their packaging may vary slightly from those pictures or images.
9.1 Prices for our goods are set out on our website or as communicated over the phone or email. All prices are in pounds sterling (£)(GBP) and exclude delivery charges and any applicable customs duties or import taxes. The prices displayed are subject to change based on the fluctuating price of metals. The actual price of the goods, information on delivery options and their costs will be communicated before we confirm your order.
9.2 Prices for our goods and delivery charges may change at any time. Except as set out in clause 9.3 below, such changes will not affect existing orders.
9.3 If there has been an error on the website or as otherwise communicated to you regarding the pricing of any of our goods and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by the contact details we have for you.
10.1 We accept payment by card or bank transfer. We will usually take payment from your card when your order is ready for dispatch but it may be necessary to take payment prior to dispatch, such as where the precious metal needs to be graded. If the payment is unsuccessful, we will try to contact you using the contact details you provided when you placed your order. If we are unable to contact you, we will cancel your order (for which a cancellation fee may be payable) and notify you using the contact details you provided us.
10.2 For payment by bank transfer, please send funds to the bank account detailed on your order confirmation. We only accept payments from accounts held in your name. All bank transfer payments must be received within the timeframe set out in your order confirmation. If the transfer is not received within this timeframe, we will try to contact you using the contact details you provided when you placed your order. If we are unable to contact you, we will cancel your order and notify you using the contact details you provided us.
11.1 There is no statutory right to cancel an order for precious metals from us due to the fluctuation in prices of precious metals (as set out in section 28 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
11.2 If you do wish to cancel your order prior to your goods being dispatched or when your goods are pre-ordered but are not yet available, you will be required to pay a charge that is reflective of any costs incurred including but not limited to time and/or labour costs or any losses resulting from market fluctuation (from the point at which you placed the order to the point of cancellation).
12.MONEY LAUNDERING AND ID REQUIREMENTS
We may require proof of identity from you in order for us to comply with certain laws and regulations. We will always require proof of identity for orders over £5,000. As standard we require a certified copy of your photographic ID and a copy of a recent utility bill, bank statement or document issued from an entity which can verify your address, dated within 3 months. If you do not supply the documents we require for our compliance purposes on our request, we will have the right to cancel your order. We will input your details through an online ID verification system that will verify your identity.
13.1 We will deliver your order to the address specified by you when you placed your order. The delivery address must match your billing address.
13.2 Please examine the goods as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.
13.3 Once your order has been delivered to your address or in accordance with the delivery instructions you provided to us, the risk in the goods passes to you and the goods are classed as having been ‘delivered’. This means that you are responsible for the goods and we are not liable to you if the goods are stolen or damaged after they have been delivered to you. This does not affect your legal rights if the goods are faulty or misdescribed. Ownership of the goods passes to you once you have paid for them in full.
13.4 We will give you information on delivery options and costs before we confirm your order. You will be given available delivery options to choose from when you place your order.
13.5 Your order will be delivered on the selected delivery date or within the delivery period specified, depending on the delivery option you chose when you placed your order.
13.6 Any delivery dates stated during the order process, or in your order acknowledgment or shipping confirmation emails, are estimates only, unless we have agreed a specific delivery date with you.
13.7 We will do all that we reasonably can to deliver your order within the delivery period or on the delivery date agreed with you. If your delivery is delayed, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur if delivery is delayed because of circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delays).